Services
Administrative and Business Support Services
Providing exceptional customer service is essential for building strong client relationships and supporting business growth. As a Virtual and Executive Assistant, I can help you deliver a professional and responsive experience while freeing up your valuable time.
Customer Support Services
- Customer service administration and client communications
- Managing customer enquiries via phone and email
- Total Email Management
- Appointment scheduling and diary management
- Booking consultations, meetings, and service appointments
- Follow-up calls to customers and prospects
- Outbound calling and lead follow-up
- Chasing quotations and following up on sales opportunities
- Customer onboarding and welcome communications
- Outstanding invoice reminders and payment chasing
- Customer account updates and record management
- Maintaining accurate customer databases and CRM records
Relationship Management
- Building and maintaining positive customer relationships
- Client retention support and follow-up communications
- Customer satisfaction surveys and feedback collection
- CRM management and customer data maintenance
By outsourcing your customer service and client management tasks, you can improve response times, strengthen customer relationships, and focus on growing your business with confidence.
Administration and Document Management
- Data entry and database management
- Professional letter writing and business correspondence
- Document creation using Microsoft Excel and Google Docs
- Spreadsheet design, reporting, and data analysis
- Filing and document management systems
- Proofreading and document reviews
Business Growth and Planning
- Business plan preparation and support
- Project management and project coordination
- Brief taking and project specification development
- Google Analytics reporting, data analysis, and performance monitoring
- Professional PowerPoint presentation design and preparation
Whether you need ongoing administrative support, project management assistance, CRM management, or business process improvement, DMS Business Solutions provides flexible, reliable support tailored to your business needs.
Something Missing?
If you need something that is not listed here, please get in touch. I can discuss your requirements and, where appropriate, help you find trusted specialist support.
Executive Assistant Services
Professional Executive Assistant support can help business owners, directors, and senior leaders stay organised, save time, and focus on strategic priorities. From managing communications to coordinating complex schedules, I provide reliable, confidential support tailored to your needs.
Executive Administration Support
- Professional minute taking, meeting notes, and action tracking
- Compilation and distribution of meeting minutes
- Business correspondence and letter writing
- Email management and inbox organisation
- Diary management and appointment scheduling
- Agenda preparation and meeting coordination
Meeting and Travel Management
- Meeting planning, scheduling, and coordination
- Venue sourcing and booking arrangements
- Travel reservations, accommodation bookings, and itinerary planning
- Detailed travel itineraries and schedule management
- Event and business meeting support
Business Reporting and Executive Support
- Management reports and business performance summaries
- Business cost tracking and expenditure compilation
- Document preparation and presentation support
- Executive administration and project coordination
- Confidential business support services
Personal Assistant Services
- Personal shopping and gift sourcing services
- Lifestyle administration and personal task management
- Special occasion planning and coordination
- Personal diary and appointment management
By outsourcing executive and personal administration tasks, you can reduce distractions, improve productivity, and focus on leading and growing your business while knowing the day-to-day details are professionally managed.
Any agreed travel expenses are invoiced separately. Please see the full terms and conditions for details.
Sales and Marketing Support
Effective sales and marketing are essential for attracting new customers, building brand awareness, and driving business growth. I provide flexible support to help you promote your business, generate leads, and strengthen customer relationships.
Marketing Services
- Marketing audits and strategy reviews
- Newsletter creation and email marketing campaigns
- Social media content creation and scheduling
- Blog writing and content marketing
- Branding support and brand development
- Press releases and media communications
- Mailshots and promotional campaigns
- Event planning, coordination, and post-event analysis
Sales and Business Development
- Telesales and outbound calling
- Prospecting and lead generation
- Customer follow-up and relationship management
- Networking support and event representation
- Business gift sourcing and client appreciation initiatives
- Media bookings and advertising coordination
Whether you need help generating leads, managing marketing campaigns, creating engaging content, or supporting your sales activities, DMS Business Solutions provides professional support to help your business grow and stand out from the competition.
Any agreed travel expenses are invoiced separately. Please see the full terms and conditions for details.
Something Missing?
This list is not exhaustive so please get in touch to discuss your business requirements